FAQ

 

What are the sanitizing measures you’re taking?

Gift Shop/Bakery: The gift shop fitting room will be closed until further notice.  All unwanted or returned gift shop merchandise must be placed in bins for 48 hours or properly sanitized before restocked.  All food items are non-returnable at this time due to CDC recommendations.  All touch point areas will be sanitized on a regular basis.

Inn: We have a designated Sanitizing Specialist that will ensure all rooms and public areas prior to our guests’ arrival will be fully sanitized.  All of the Inn employees have been trained to follow the most recent CDC cleaning guidelines.  All pool furniture will be cleaned after being used, and will be sanitized prior to the next guest using the furniture. The pool will be open at 50% capacity and clean pool towels will be available at the front desk upon request.

Restaurant: Guests have the option of All You Can Eat – Table Service or All You Can Eat – Self Service. Our servers will continue to take guests food requests and bring it to their table if they do not want to go up to the buffet area. Guests are allowed to go up to the buffet area for hot foods, soups, pre-made salads, and desserts. The Grill options will be brought to your table by servers. Masks and gloves are required in the buffet area.  Throw away menus will be available for guests.

 

What protocols will our employees have to follow?

All employees will undergo temperature checks prior to their shift. If an employee feels symptomatic or temperature is above 100 degrees; they will be required to go home and be tested for COVID-19.  They will not be allowed to return to work until all CDC recommended guidelines are met.

If an employee has been exposed to someone that has tested positive for COVID-19, they will contact their manager immediately so that Hershey Farm can properly assess the situation.

All employees are required to wear approved face masks while working and approved gloves when handling payment transactions and interacting with guests. They will also wash their hands thoroughly every half hour.

 

Requirements of Face Coverings?

All employees are required to wear approved face coverings while working.

Guests are required to wear face coverings while inside public spaces.

 

Is the Restaurant open?

Yes, the Restaurant is open.

 

Is breakfast available for Inn guests?

Yes, breakfast will be served at the restaurant for Inn guests.

 

Is there stayover service when staying at the Inn multiple nights?

For guests staying multiple nights, we currently have a no-room-access housekeeping policy—our team members will not enter a guest’s room to clean it.  Instead, if a guest requests, our team will deliver new bed linens, towels, and any other needed amenities in a bag that is left outside the guest’s room door.  The guest can then put any dirty linens and towels in the bag and leave it and any trash bag outside the door for our team to collect.